Let Us Do the Heavy Lifting For You
EOne’s clients and their members have access to EOne’s Benefit Advocate Team (BAT). If you need help, a dedicated Employee Advocate Professional will be assigned to your case and work exclusively through its completion. We understand the health and welfare landscape can be very confusing and stressful. Don’t waste your time. We’re here to “go to BAT” for you!
EOne’s Benefit Advocate Team is available for assistance with questions concerning all lines of coverage including, Health, Dental, Vision, Life and Disability.
If you have questions about a bill or Explanation of Benefits (EOB) we can get started working on your behalf right away! Your dedicated Employee Advocate Professional will work with you until your issue has been resolved and keep you informed throughout the process.
If you’re having trouble navigating your insurer’s Provider Search, as indicated in your Benefits Guide, please contact us. Remember to check your Benefits Guide for network information to help narrow your search.
Plan Information & Questions
After Open Enrollment is over if you still have questions about your benefits, we’re here to help. Our Advocates have access to your carrier contacts as well as information about your employers benefit plan. We’ll take the time to get to know you so we can provide guidance and direction tailored to your needs.
In most cases you’re able to order and/or print your ID card (or temporary card) directly from your carrier’s website. Review your Benefits Guide for information on how to register online with each carrier – it’s fast and easy and carrier portals hold a lot of very important information!
Your Advocate is your single solution for benefits questions such as:
- Facilitation of calls with providers and carriers
- Specialist support for complex claims
- Medical appeals information and support
- Coverage verification
- Life event (family status) rules
- Beneficiary form requirements and claims submission assistance